Contact us
Email support@bamgbopa.com, or in the app open your profile and choose Contact us. A real person reads every message, and we aim to reply within two working days. Replies to messages sent from the app appear under Your profile, then Your messages to us. If you email, please write from the address you use for Bamgbopa, so we can find your account.
A problem with a member
Open their profile, your conversation, their ask or their vouch and tap Report. You can block them at the same time. Reports about a child's safety, and about money, are looked at first.
Someone is in danger
Contact the emergency services first: 999 in the UK, 112 in Nigeria. Then report it to us.
Staying safe
- A friend in the middle is not a background check. Bamgbopa introduces people; it doesn't check them.
- Never pay anyone you haven't verified, and be wary of anyone who asks you to pay upfront or to move to another app quickly.
- If a message mentions bank details or payments, Bamgbopa will flag it. Take that moment to pause.
- Meeting in person? Choose a public place, and tell someone where you're going.
- If something feels wrong, block and report. The other person isn't told who reported them.
- Worried about a child's safety? Read our child safety standards, which explain how to report it.
Signing in
- Bamgbopa has no passwords. We email you a six-digit code each time you sign in.
- Codes expire after 10 minutes. If yours has expired, ask for a new one.
- Can't find the email? Check your spam or junk folder for a message from no-reply@bamgbopa.com.
- Changed your email address, or lost access to it? Contact us and we'll help.
- The code is only ever inside the email, never in its subject line. Never share it with anyone: Bamgbopa will never ask you for it.
- Told your account was used on a phone you don't recognise? Open your profile, then Your phones, and choose This wasn't me. That signs out every other phone.
Notifications
- Choose what you're told about in the app: open your profile, then Notifications.
- Not getting them? Under Notifications, choose Send me a test. If it doesn't arrive, follow the steps shown for your phone. Many phones, especially Tecno, Infinix, itel and Xiaomi, stop apps in the background to save battery unless you allow them.
- When your phone is locked with a PIN, pattern or fingerprint, Bamgbopa's notifications show only “Bamgbopa”, not who or what. Unlock your phone to read them. (A phone that opens with a swipe has no private lock screen.)
Your data
Download your data
In the app, open your profile and choose Download your data. You'll get a readable document, or a machine-readable file if you prefer.
Delete your account
From your profile, at any time. See exactly what happens.
Questions about privacy? Read our privacy policy, or look through the frequently asked questions.